Return & Refund Policy
Last updated: Sept 9, 2026
We at Harvest Spirits appreciate your business and hope to bring a smile to your face when your package arrives. Sometimes however we fall short of our customers expectations. If you are not completely satisfied with your purchase, we're here to help. Please review our return policy below.
Return Window
You have 30 days from the date you receive your order to request a return. Requests made after this period may not be accepted.
Return Eligibility
To be eligible for a return, your item must be:
Non-Returnable Items
The following items cannot be returned or refunded:
How to Start a Return
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or was not the item you ordered. Original shipping charges are non-refundable.
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Restocking Fee
We do not charge a restocking fee.
Refunds
Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within [5–10] business days. Please note that it may take additional time for your bank or credit card company to post the credit to your account.
Late or Missing Refunds
If you have not received your refund after the timeframe above, please first check your bank or credit card statement, then contact your card issuer, as processing times vary. If you have done this and still have not received your refund, please contact us at [email protected]
Exchanges
If you would like to exchange an item for a different size, color, or model, please [contact us to arrange the exchange. Exchanges are subject to product availability.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or full refund, including any shipping costs, at no charge to you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If the item was not marked as a gift, the refund will be issued to the original purchaser.
Cancellations
Orders may be cancelled for a full refund if the request is received before the order has shipped. Once an order has shipped, it must be processed as a return under this policy.
Questions
If you have any questions about our return policy, please contact us:
dba. Hudson Valley Vinegar
Harvest Spirits LLC
Email: [email protected]
Phone: 518-758-1776
Hours: Monday–Sunday, 11:00 AM – 5:00 PM
Address: 3074 US Highway 9, Valatie, NY 12184
Last updated: Sept 9, 2026
We at Harvest Spirits appreciate your business and hope to bring a smile to your face when your package arrives. Sometimes however we fall short of our customers expectations. If you are not completely satisfied with your purchase, we're here to help. Please review our return policy below.
Return Window
You have 30 days from the date you receive your order to request a return. Requests made after this period may not be accepted.
Return Eligibility
To be eligible for a return, your item must be:
- Unused, that is to say opened but the bottle is mostly full, and in good condition
- In its original packaging, with all tags, labels, manuals, and accessories included
- Accompanied by a receipt, order confirmation, or other proof of purchase
Non-Returnable Items
The following items cannot be returned or refunded:
- Perishable goods (such as food, flowers, or plants)
- Custom, personalized, or made-to-order products
- Personal care and hygiene items that have been opened
- Downloadable software and digital products
- Gift cards
- Items marked as "Final Sale" or "Clearance"
How to Start a Return
- Contact us at [email protected] or (5180 758-1776 with your order number and the reason for your return.
- Receive your return authorization. We will reply within [1–2] business days with a Return Authorization (RA) number and shipping instructions.
- Ship the item. Pack the item securely, include the RA number inside the package, and send it to:
Harvest Spirits
Attn: Returns
Hudson Valley Vinegar, 3074 US Highway 9, Valatie, NY 12184
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or was not the item you ordered. Original shipping charges are non-refundable.
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Restocking Fee
We do not charge a restocking fee.
Refunds
Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within [5–10] business days. Please note that it may take additional time for your bank or credit card company to post the credit to your account.
Late or Missing Refunds
If you have not received your refund after the timeframe above, please first check your bank or credit card statement, then contact your card issuer, as processing times vary. If you have done this and still have not received your refund, please contact us at [email protected]
Exchanges
If you would like to exchange an item for a different size, color, or model, please [contact us to arrange the exchange. Exchanges are subject to product availability.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or full refund, including any shipping costs, at no charge to you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If the item was not marked as a gift, the refund will be issued to the original purchaser.
Cancellations
Orders may be cancelled for a full refund if the request is received before the order has shipped. Once an order has shipped, it must be processed as a return under this policy.
Questions
If you have any questions about our return policy, please contact us:
dba. Hudson Valley Vinegar
Harvest Spirits LLC
Email: [email protected]
Phone: 518-758-1776
Hours: Monday–Sunday, 11:00 AM – 5:00 PM
Address: 3074 US Highway 9, Valatie, NY 12184